> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dintero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common order handling mistakes

> Four mistakes to avoid when managing orders with Dintero Checkout, and what to do instead.

These mistakes can result in stuck orders, customers charged incorrectly, or lost dispute cases.

## Refunding an authorized order

An order with status **Authorized** (or **Processing**) has not been captured yet. Issuing a refund at this stage can leave the order stuck.

<Tip>
  Cancel the order instead. This releases the reserved funds to the customer without creating a refund against a charge that never occurred. See [transaction statuses](/docs/integrations/support/transaction-statuses) for an overview of what each status means.
</Tip>

## Issuing a partial refund before capture

If you need to remove items before shipping, do not issue a partial refund. The customer has not been charged yet, so there is nothing to refund.

<Tip>
  Adjust the order lines and capture only the updated amount. The customer is then charged only for what you actually ship. See [capture orders](/docs/integrations/support/partial-capture) for how to do this.
</Tip>

## Completing transactions in Dintero Backoffice

Processing a capture, void, or refund directly in Dintero Backoffice bypasses your webshop. These actions do not sync with your order management, TMS, or WMS systems, creating discrepancies between Dintero and your store.

<Tip>
  Handle all transactions from within your ecommerce platform, such as WooCommerce. Changes made there propagate to Dintero automatically.
</Tip>

## Ignoring Klarna disputes

When a customer files a dispute with Klarna, you receive an email notification. You have **72 hours** to respond. Missing the deadline means automatically losing the case and the funds.

<Tip>
  See [handling disputes in the Klarna portal](/docs/integrations/support/klarna-disputes) for step-by-step instructions on how to respond.
</Tip>