> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dintero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transaction statuses

> Understand what each Dintero transaction status means and which actions are available at each stage.

Dintero transactions move through a fixed set of statuses from the moment a customer initiates payment. Use this page as a reference for what each status means and what you can do next.

## Status flow

<Frame>
  <img src="https://mintcdn.com/dintero-c3a7bfec/TiCvqt4VXcXnNQNe/docs/assets/checkout/transactionDiagramBig.png?fit=max&auto=format&n=TiCvqt4VXcXnNQNe&q=85&s=8bfbd9493d614324c990138fc8d43bb6" alt="Dintero transaction status state diagram" width="8677" height="7046" data-path="docs/assets/checkout/transactionDiagramBig.png" />
</Frame>

## Status reference

| Status | API value | Description | Available actions |
| - | - | - | - |
| Initialized | `initialized` | Customer initiated payment | None |
| On hold | `on_hold` | Held for manual review (Walley only) | None |
| Authorized | `authorized` | Payment approved, funds not yet captured | Capture, partial capture, cancel |
| Partially captured | `partially_captured` | Part of the authorized amount captured | Capture remaining, partial capture, partial refund, cancel remaining |
| Partially captured, partially refunded | `partially_captured_refunded` | Part captured and part refunded on the same order | Refund, capture remaining |
| Captured | `captured` | Full authorized amount captured | Refund, partial refund |
| Cancelled | `authorization_voided` | Authorization voided, cannot be reversed | None |
| Partially refunded | `partially_refunded` | Part of the paid amount refunded (1–3 business days) | Refund, partial refund |
| Refunded | `refunded` | Full amount refunded to the customer (1–3 business days) | None |
| Declined | `declined` | Customer actively declined the payment (e.g., dismissed a Vipps push) | None |
| Failed | `failed` | Payment failed for technical reasons; customer must retry | None |
| Unknown | `unknown` | Payment outcome could not be determined | None |

## WooCommerce status mapping

| Dintero status | WooCommerce status |
| - | - |
| Initialized | Awaiting payment |
| On hold | Manual review |
| Authorized | Processing |
| Partially captured | Completed |
| Partially captured, partially refunded | Completed |
| Captured | Completed |
| Cancelled | Cancelled |
| Partially refunded | Completed |
| Refunded | Refunded |
| Declined | Cancelled |
| Failed | Cancelled |
| Unknown | Cancelled |

## Common mistakes

<AccordionGroup>
  <Accordion title="Refunding an authorized order">
    An order with status **Authorized** has not been captured yet. Cancel it instead. The customer has not been charged, so there is nothing to refund.
  </Accordion>

  <Accordion title="Issuing a partial refund before capture">
    If you need to remove items before capture, adjust the order lines and capture only the updated amount. The customer is then charged only for what you ship.

    See [Capture orders](/docs/integrations/support/partial-capture) for how to do this in WooCommerce.
  </Accordion>
</AccordionGroup>

See [Common order handling mistakes](/docs/integrations/support/common-mistakes) for more.


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