Customer Service Introduction
Customer service will help you store customer data and their consent in one centralized place, so all your applications can access the data in real-time like Point of Sale, eCommerce, Helpdesk, My Page, Loyalty programs etc.
What can you do with Customer Service?
- Basics like creating customer objects, update customer objects etc.
- Single sign on (SSO) and password management
- Managing terms of service (ToC) versions and track which version your customers have accepted
- Managing consents like newsletter consent, marketing consent, insight consent etc
- Link multiple type of identification methods for your customers, like membership card, payment card (tokenized), phonenr, name,email etc.
- Tagging customers
- Attributes on customer object