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You can refund orders directly through the Dintero plugin in WooCommerce. Backoffice provides a backup method if the plugin is unavailable.
Only captured orders can be refunded. If an order has status Processing in WooCommerce (authorized but not yet captured), cancel it instead of refunding. Cancelling before capture avoids the transaction fee; refunding after capture does not.
Refunds typically reach the customer within 1–3 business days.

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Refund in WooCommerce

1

Open the order

Go to WooCommerce > Orders, open the order, and click the Refund button at the bottom of the order.Refund button on a WooCommerce order
2

Enter the quantity to refund

For each product line to refund, set the Qty field. The refund total updates automatically. To refund a full line, set it to the full quantity ordered.Setting refund quantity on a product line
3

Refund shipping (optional)

To refund shipping costs, enter the amount in the shipping row.Entering a shipping refund amount
4

Submit the refund

Click Refund [amount] through Dintero Checkout. The button label shows the calculated amount. Dintero processes the refund and it will appear on the customer’s account within 1–3 business days.

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Refund via Dintero Backoffice

Use this method if you cannot refund through the WooCommerce plugin. After refunding in Backoffice, you must manually update the order status in WooCommerce.
1

Find the order

In Dintero Backoffice, go to Payments and locate the order.Payments view in Dintero Backoffice
2

Click Pay back

Open the order and click Pay back.Pay back button on a Backoffice order
3

Select lines and confirm

Mark the lines to refund, verify the total, and confirm.Refund line selection in Dintero Backoffice
4

Sync the status in WooCommerce

Return to WooCommerce, open the order, and click Refund [amount] manually to update the order status.
Last modified on June 18, 2026