These mistakes can result in stuck orders, customers charged incorrectly, or lost dispute cases.
Refunding an authorized order
An order with status Authorized (or Processing) has not been captured yet. Issuing a refund at this stage can leave the order stuck.
Cancel the order instead. This releases the reserved funds to the customer without creating a refund against a charge that never occurred. See transaction statuses for an overview of what each status means. Issuing a partial refund before capture
If you need to remove items before shipping, do not issue a partial refund. The customer has not been charged yet, so there is nothing to refund.
Adjust the order lines and capture only the updated amount. The customer is then charged only for what you actually ship. See capture orders for how to do this. Completing transactions in Dintero Backoffice
Processing a capture, void, or refund directly in Dintero Backoffice bypasses your webshop. These actions do not sync with your order management, TMS, or WMS systems, creating discrepancies between Dintero and your store.
Handle all transactions from within your ecommerce platform, such as WooCommerce. Changes made there propagate to Dintero automatically.
Ignoring Klarna disputes
When a customer files a dispute with Klarna, you receive an email notification. You have 72 hours to respond. Missing the deadline means automatically losing the case and the funds.
