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Capturing an order charges the customer and triggers payout. You can capture the full order at once or in parts as items ship.
If you use WooCommerce, always capture through WooCommerce rather than Dintero Backoffice directly. Capturing in Backoffice bypasses WooCommerce and will not update the order status, inventory, or connected logistics systems.

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Full capture

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In WooCommerce

Capture the full order by setting its status to Completed.
1

Open the order

Go to WooCommerce > Orders and open the order. The status should be Processing or On hold, meaning the payment is authorized and ready to capture.
2

Set to Completed

Change the order status to Completed and save.Setting a WooCommerce order status to CompletedWooCommerce sends a full capture request to Dintero. The customer is charged and the order is marked complete.

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In Dintero Backoffice (backup)

Use this only if you cannot complete the order through WooCommerce. Update the WooCommerce order status manually afterward.
1

Find the order

In Dintero Backoffice, go to Payments and search for the order number.Locating an order in Dintero Backoffice
2

Capture the payment

Click Capture, verify the amount, and confirm.
3

Update WooCommerce

Open the order in WooCommerce and manually set the status to Completed.

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Partial capture

Partial capture lets you charge the customer for part of an order now and capture the rest later. This is useful when items ship at different times. The order moves to status partially_captured after the first capture. The remaining authorized amount stays reserved at the customer’s bank. See Duration of authorizations for how long the reservation is held.

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In WooCommerce

This process removes product lines from the WooCommerce order. Do this only if inventory is tracked separately, or after accounting for the removed lines.
1

Set the order to Pending payment

Open the order and change the status to Pending payment. This pauses automatic processing.
2

Remove the items not shipping yet

Delete the product lines you are not capturing in this shipment. The order total updates to reflect only the remaining lines.
3

Set the order to Completed

Change the status to Completed and save. WooCommerce triggers a capture through Dintero for the remaining lines only.

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Capture the remaining balance in Backoffice

When the rest of the order is ready to ship, capture the reserved amount.
1

Find the order

In Dintero Backoffice, go to Payments and open the order.
2

Capture the remaining amount

Click Capture, select the product lines to charge, adjust amounts if needed, and confirm.

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Cancel remaining balance

If you will not ship the rest of the order, release the reserved amount. It disappears automatically from the customer’s bank after a short period. To release it immediately:
  1. In Backoffice, go to Payments and open the order.
  2. Click Cancel and confirm.
Cancelling the remaining amount is not supported for card payments via Worldline (Gateway), including Vipps, Swish, Apple Pay, Google Pay, and MobilePay. For these methods the reservation expires on its own. See Duration of authorizations for expiry timelines.
Last modified on June 18, 2026