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A payment link lets you request payment from a customer outside of your online store. You create the link in Backoffice and send it by SMS, email, or a copied URL.

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When to use

  • Reissuing payment for a cancelled or refunded order
  • Recovering a failed checkout
  • Taking payment over the phone
  • Physical or door-to-door sales without a webshop
1

Open the payment link form

In Dintero Backoffice, click Create and select Payment link.
2

Choose payment methods

Select which payment methods to offer the customer. You can offer all available methods or restrict to specific ones.
3

Add order items

Add items with a description, quantity, and unit price. VAT defaults to 25% but you can adjust it per item. Prices cannot be zero. Use the trash icon to remove an item.
4

Configure the order

Set a reference or order number and choose a payment deadline: 1 day, 1 week, or 1 month.Decide whether to collect the customer’s address, and whether to capture payment automatically when the customer pays or to authorize first and capture manually later.
5

Send the link

Choose a delivery method:

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Track payment status

After sending, you can follow the payment in real time. Backoffice shows when the customer opens the link and when payment is completed. Go to the Payments view in Dintero Backoffice to check status.
Last modified on October 9, 2026